Shipping policy
SHIPPING POLICY
Order Processing Time
All orders are processed within [1–3 business days] (excluding weekends and holidays).
Once your order has been processed, you will receive a confirmation email with tracking information.
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Shipping Rates & Delivery Estimates
Shipping charges for your order will be calculated and displayed at checkout.
Estimated delivery times:
- Standard Shipping: [3–7 business days]
- Expedited Shipping: [1–3 business days]
- International Shipping: [7–21 business days]
Please note: delivery times are estimates and may vary depending on your location and carrier delays.
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Shipping Carriers
We use trusted carriers such as USPS, UPS, and FedEx to deliver your orders.
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Order Tracking
Once your order has shipped, you will receive a tracking number via email.
Please allow up to 48 hours for tracking information to update.
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Shipping Delays
We are not responsible for delays caused by shipping carriers, customs, or events outside our control (such as weather or holidays). However, we will do our best to assist you in resolving any issues.
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Incorrect Shipping Addresses
Please ensure that your shipping address is correct at checkout.
We are not responsible for orders shipped to incorrectly provided addresses.
If you notice an error, contact us immediately at martyn@martynlucas.com
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Lost or Stolen Packages
We are not responsible for lost or stolen packages confirmed as delivered.
If your tracking shows delivered but you have not received your order, please contact the carrier directly.
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International Shipping & Customs
For international orders, you may be responsible for customs duties, taxes, or import fees imposed by your country. These fees are not included in our shipping charges.
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Damaged Items
If your order arrives damaged, please contact us within [48 hours] of delivery with photos of the item and packaging so we can assist you.
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Contact Us
If you have any questions about your order or shipping, please contact us at:
martyn@martynlucas.com